Privacy Policy

Privacy Policy

Last Updated: April 20, 2026

This Privacy Policy explains how Adam Vacations Private Limited ("Adam Vacations", "we", "us", or "our") collects, uses, discloses, and safeguards your personal information when you visit or make a booking on hotel.adamvacations.com ("the Website"). Please read this policy carefully. By accessing or using the Website, you consent to the practices described in this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, please do not access or use the Website.

1. Information We Collect

We collect personal information that you voluntarily provide when you:

• Create an account (name, email address, phone number, password)
• Make a hotel booking (name, date of birth, nationality, travel document details, billing address, payment information)
• Contact our customer support team (name, email, phone, details of your enquiry)
• Subscribe to our newsletter or promotional communications (name, email address)
• Submit a review or user-generated content (name, review text)

When you visit the Website, we may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type, version, and language settings
• Device type, operating system, and screen resolution
• Pages viewed, links clicked, and time spent on the Website
• Referring URL and exit pages
• Cookies, pixel tags, and similar tracking technologies (see Section 5)

1.3 Information From Third Parties

We may receive information about you from third-party sources such as our hotel supplier APIs (including RateHawk), payment processors, fraud prevention services, social media platforms (if you use social login), and analytics providers.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To process and manage your hotel bookings
• To send booking confirmations, vouchers, and travel-related communications
• To process payments and prevent fraudulent transactions
• To respond to your enquiries and provide customer support
• To personalise your experience and recommend relevant hotels and offers
• To send marketing emails and promotional offers (where you have opted in)
• To improve the Website's features, functionality, and content
• To analyse usage patterns and carry out research and analytics
• To comply with legal and regulatory obligations
• To enforce our Terms and Conditions and protect our legal rights

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data on the following legal bases:

• Contract: Processing necessary to fulfil your booking and related services.
• Legitimate Interests: Improving our services, preventing fraud, and ensuring website security.
• Consent: Where you have explicitly opted in to receive marketing communications.
• Legal Obligation: Where we are required to comply with applicable law.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties for their own marketing purposes. We may share your information with:

• Hotel Suppliers & Service Providers: To complete your booking, we share necessary details (name, dates, payment confirmation) with the relevant hotel or accommodation provider.
• Technology & API Partners: Including RateHawk and other hotel distribution platforms necessary to search and confirm room availability and pricing.
• Payment Processors: To securely process your payment transactions.
• Analytics & Marketing Platforms: Service providers who assist us in analysing website usage and delivering relevant advertising (subject to consent where required).
• Legal & Regulatory Authorities: Where required by law, court order, or government authority.
• Corporate Transactions: In connection with a merger, acquisition, or sale of assets, where your data may be transferred as part of that transaction.

All third-party service providers are contractually required to process your data only as instructed by us and in accordance with applicable data protection laws.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies on the Website. Cookies are small text files placed on your device that help us recognise returning visitors, remember preferences, analyse traffic, and deliver relevant content. For full details, please refer to our Cookie Policy at hotel.adamvacations.com/cookies-policy.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, to comply with our legal obligations (e.g., tax and accounting records), resolve disputes, and enforce our agreements. Booking records are typically retained for a minimum of seven years to comply with financial and legal regulations.

7. Your Rights

If you are located in the EEA, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure ('Right to be Forgotten'): Request deletion of your data, subject to legal retention requirements.
• Right to Restrict Processing: Request that we limit how we use your data.
• Right to Data Portability: Request your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, withdraw it at any time.

To exercise any of these rights, contact us at support@adamvacations.com. We will respond within one calendar month.

7.2 CCPA Rights (California Residents)

If you are a California resident, you have the right to know what personal information we collect, the right to request deletion of your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information. To exercise your CCPA rights, contact us at the details below.

8. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for data in transit, secure server infrastructure, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

hotel.adamvacations.com is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe your child has provided personal information on our Website, please contact us immediately and we will promptly delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised 'Last Updated' date. We encourage you to review this policy periodically. Continued use of the Website after any changes constitutes your acceptance of the revised policy.

11. Contact Us

For questions, concerns, or requests relating to this Privacy Policy or your personal data:

Contact Us