Frequently Asked Questions

Yes, where the hotel and rate type permit, you will see a 'Pay at Hotel' option during the booking process. Select this option to reserve your room online and settle the bill directly at the property upon arrival. Note that not all hotels or rate types support this option.

No. We are committed to transparent pricing. The total amount displayed before checkout includes all taxes and fees applicable at the time of booking. Some hotels may levy a local resort fee, city tax, or surcharge payable directly at the property; where applicable, this will be disclosed on the booking page before you confirm. Adam Vacations service fees, if any, are also displayed before checkout.

To find the best rates on hotel.adamvacations.com:

• Check our Offers & Deals page for exclusive promotional rates and member discounts.
• Be flexible with your travel dates — mid-week stays are often cheaper than weekends.
• Book well in advance for popular destinations and peak seasons.
• Consider travelling in the shoulder or off-peak season for significantly reduced rates.
• Sign in to your account to access loyalty pricing and personalised offers.

We accept major credit cards (Visa, Mastercard, American Express), debit cards, bank transfers, and other payment methods as displayed during checkout. Payments are processed securely through our PCI-DSS compliant payment gateway.

hotel.adamvacations.com accepts payments in multiple currencies including USD (US Dollar), EUR (Euro), GBP (British Pound), CAD (Canadian Dollar), AED (UAE Dirham), INR (Indian Rupee), and other major currencies as displayed at checkout. Currency conversion rates are applied at the time of transaction.

Yes. All payment transactions on hotel.adamvacations.com are processed through an encrypted, PCI-DSS compliant payment gateway. We do not store your full card details on our servers. Our website uses SSL/TLS encryption throughout to protect your data in transit.

Cancellation policies vary by hotel and room rate. Each property sets its own cancellation rules, which are clearly displayed on the room selection and booking review pages before you confirm. Common policy types include:

• Free Cancellation: Cancel up to a specified date and time without charge.
• Non-Refundable: No refund is available once the booking is confirmed.
• Partial Refund: A percentage of the booking cost is refunded depending on how far in advance you cancel.

Please review the specific cancellation policy for your booking carefully before confirming. Our full Cancellation & Refund Policy is available at hotel.adamvacations.com/refund-policy.

To cancel or modify a booking, log into your account at hotel.adamvacations.com, navigate to 'My Bookings', and follow the on-screen instructions. Alternatively, contact our support team at support@adamvacations.com or +1-844-900-3070 with your booking reference number. Modifications are subject to hotel availability and applicable fees.

Where a refund is applicable under the hotel's cancellation policy, the refund will be credited to the original payment method. Processing times typically range from 5 to 14 business days depending on your bank or card issuer. Adam Vacations will process eligible refunds within 7 business days of cancellation approval.

An automated booking confirmation email is sent to the email address provided at the time of booking, typically within minutes of completing payment. If you do not receive a confirmation within one hour, check your spam/junk folder or contact our support team.

At check-in, you will typically need to present your booking confirmation voucher (printed or on your mobile device), a valid government-issued photo ID (passport, national ID, or driving licence), and the credit or debit card used to pay for the booking (some hotels require this for security deposit purposes).

Our support team is available 24/7 to assist you with bookings, modifications, cancellations, and general enquiries:

• Phone (USA Toll Free): +1-844-900-3070
• Email : support@adamvacations.com
• Website : hotel.adamvacations.com

• Email : support@adamvacations.com
• USA Toll Free +1-844-900-3070
• Website : hotel.adamvacations.com